Reference

Legal policy and account data handling

We keep account data, payment logs and session cookies under jurisdiction rules that govern online platforms serving Malaysia. Your Touch 'n Go eWallet, Boost and GrabPay transaction records stay encrypted at rest, and you can request copies or deletion through the support channels below.

Data encrypted at restRetention governed by local lawFull contact-rights accessLive casino and slots
efabet99 Legal policy and account data handling
POLICY CONTACT

Reach the team for data or account questions

If you need a copy of your transaction history, want to update the email tied to your account, or have a question about retention periods, our support staff can pull your records and explain the timeline. Live chat is the fastest route during peak hours, while email gives you a written confirmation you can save.

Live chat Open the chat bubble in the lobby footer and tell the agent you need help with account data, cookie settings or a deletion request. Most data queries close in under ten minutes when you have your registered email ready.
Support email Send your account email, a short description of what you need and your preferred contact method. The team replies with next steps or the requested export file within the timeframe set by operating-jurisdiction rules.
Account footer link Log in and scroll to the lobby footer to find the terms and policy links. Tap any link to read the full text, and if something is unclear, copy the section reference into a chat message so the agent knows exactly which clause you're asking about.
TRUST LAYER

Data security, cookies and retention rules

We encrypt payment logs, hash your password before it hits the database, set session cookies so you stay logged in across game providers, and delete closed accounts once the mandatory retention period expires. Below is how each piece works and who to contact if you want to opt out, export your data or ask us to forget your account.

Payment-log encryption

Every Touch 'n Go eWallet, Boost and GrabPay deposit record is encrypted at rest with AES-256, so even if someone gained file-system access they would see only cipher text.

Session cookies

When you log in we drop a session cookie that tells our load balancer you've already authenticated, so switching from Royal Baccarat to Golden Moon Slots does not force a second login screen.

Retention policy

Transaction logs, login timestamps and device fingerprints stay in our archive for the period required by the operating jurisdiction's anti-fraud and audit rules.

Contact for changes

If you want to update your registered email, export a year of deposit history, or ask us to delete your closed account after the retention window, send a message through live chat or the support email above.

Common questions about data and account rights

Yes. Send your registered email and the phrase 'data export request' to support, and the team will compile your transaction log, login history and promotional preferences into a file. Most exports arrive within the timeline required by the operating jurisdiction.

We keep them in an encrypted archive for the mandatory retention period set by anti-fraud regulations, then purge them on request once that window expires. You can write to support after the grace period to confirm deletion.

Session cookies let you move between live tables, slot lobbies and the sportsbook without logging in again each time. If you block cookies in your browser, you will see a login prompt every time you switch game providers or refresh the page.

We retain device IP, login timestamps and wallet transaction IDs for the period specified by the operating jurisdiction's audit and fraud-prevention rules. After that window closes and your account is inactive, we delete the logs on request.

Yes. Open live chat or send a message to the support email with your current registered email, the new address you want to use, and a copy of your photo ID so the team can verify the change. Updates usually complete within one business day.

We update this policy page and email all registered players with a summary of the change. If the new rule affects how we store payment logs or share information with Touch 'n Go eWallet, Boost or GrabPay, the email will include the effective date and a link to the revised text.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.